Exchanges

Please make sure you read the terms and conditions displayed before using the mayracollection.com website.By using the mayracollection.com website, your are deemed to have read the terms and conditions and be bound by them.If you have any questions please don't hesitate to contact us.

 NEW CUSTOMERS- If you have any questions about sizing please contact Mayra with your measurements,before placing an order, to achieve the best possible fit. info@mayracollection.com

 
Considering the Custom nature of our work we hold a strict no refund policy.

We will exchange the size on beach bikinis if we are contacted within 5 days of the delivery date on Canadian orders.

All return shipping charges are the responsibility of the client.In order to exchange an item, please contact Mayra at info@mayracollection.com within 5 days of delivery to be assigned a return authorization and mailing address.  

Original Shipping and handling charges will not be refunded for exchanges.

Absolutely no exchanges will be accepted for any reason if postmarked more than 5 calendar days from the date of your receipt of the merchandise. We recommend that you use a shipping method that provides a receipt for proof of shipment.

All tags must be attached to the garments and liners in place, no exceptions.
Due to federal health regulations, items that are soiled, worn, damaged or laundered will not be accepted for exchange.

We wrap your items as carefully as possible and can not take responsibility for any damage that may occur during shipping. Once your package is with Canada Post for delivery it is out of our hands. If you would like to purchase a full package insurance on your item please make a note at the time of your order as it will be an extra cost to you. Regular package insurance is only up to CAN$100.00 value and that is included with your shipping fee.

Unfortunately Mayra Collection offers no warranty policy. Once tags are removed from an item, we are not responsible for any damage that may occur. 
 
All International orders are FINAL SALE on all styles. If you have concerns about the fit you can read our FAQ for more info. Competition bikinis are sent out with some room for adjustments. Any seamstress can help you at any alteration place near you.
 
Order cancellations: in case you do change your mind and decide not to go ahead with your order you have 24hours to let us know and cancel. You will receive a full refund. If you send an order cancellation later then 24hours your suit might be already in production and we will not be able to process a refund anymore.
 

Mayra Designs made of a variety of different fabric blends. Please make sure you always read the description of your favorit items.

Due to the differences in internet service and computer screen resolutions, some items may appear slightly different in size, color and texture in reality.
All item descriptions and images are accurate to the best of our knowledge and ability.
Please read our FAQ regarding any question you may have prior to placing an order or contact Mayra at info@mayracollection.com  

Care Instructions for our swimwear:
While most of our beach bikinis can be worn in pool or ocean water, they are not intended for strenuous physical water activity or long periods of time in heavily chlorinated water.
All swimwear should be hand washed in cold or hand warm water with very mild soap in the sink. Lie flat or hang to dry in shade.
POOLSIDE bikinis are delicate and as our most competition/crystal suits are not recommended for swimming.

We reserve the right to refuse service to anyone who, in our opinion, makes excessive exchanges or have no respect for Our Company Policy!